Returns & Refund Policy

1. Eligibility for Returns

You may request a return under the following conditions:

• Defective or Damaged Items: The item arrived with a manufacturing defect or was damaged in transit. Claim must be raised within 7 days of delivery.
• Wrong Item Received: You received a product that differs from what you ordered. Claim must be raised within 7 days of delivery.
• Out-of-Stock Substitution Refused: In the rare event we cannot fulfil your ordered item and no acceptable substitute is agreed upon, a full refund will be issued automatically.

Returns are not accepted for change-of-mind, incorrect size selection, or items that have been used, worn, or altered after delivery.

2. Condition of Returned Items

To be accepted for a return, items must be:

• Unworn, unused, and in their original condition.
• In the original packaging with all tags, links, and accessories intact.
• Accompanied by proof of purchase (order number and invoice).

3. How to Initiate a Return

1. Email support@watchesdistribution.com within 7 days of delivery.
2. Include your order number, a description of the issue, and clear photos of the item and its packaging.
3. Our team will review your request within 2 business days and provide a Return Merchandise Authorisation (RMA) number if approved.
4. Ship the item back to the address provided in the RMA confirmation. Do not return items without an RMA number — unauthorised returns will not be processed.

4. Return Shipping Costs

• Defective or wrong items: We will cover return shipping costs and provide a prepaid label or reimburse reasonable shipping expenses upon receipt and inspection.
• All other approved returns: Return shipping is the responsibility of the buyer. We recommend using a tracked and insured shipping method, as we cannot be held responsible for items lost or damaged in return transit.

5. Refunds

Once your returned item is received and inspected, we will notify you of the outcome within 3 business days. If approved:

• Refunds are issued via the original payment method (bank transfer) within 5–7 business days of approval.
• Original shipping fees are non-refundable unless the return is due to our error.
• Bank transfer processing times may vary depending on your financial institution.

6. Exchanges

We offer exchanges for defective or incorrect items where a replacement of the same product is available in stock. If the original item is no longer available, we will issue a full refund. To request an exchange, follow the same return initiation process and indicate your preference in the email.

7. Order Cancellations

Orders may be cancelled at no charge provided they have not yet been dispatched. To cancel an order, email support@watchesdistribution.com with your order number as soon as possible. If payment has already been processed, a full refund will be issued within 3–5 business days. Orders that have already been shipped cannot be cancelled and must follow the standard return process.

8. Non-Returnable Items

• Items returned after the 7-day claim window.
• Items showing signs of use, wear, or tampering.
• Items missing original packaging, tags, or accessories.
• Returns initiated without an approved RMA number.

9. Contact Us

For all return and refund enquiries, please reach out to our customer support team:

WatchesDistribution.com

Hong Kong

Email: support@watchesdistribution.com