Loyalty Programme
Points & Rewards
Earn 1 point for every $1 spent, then redeem your points for discounts on future orders. Simple, automatic, no tiers.
01
How to Earn
Automatic on Every Order
Earn 1 point for every $1 spent
Points are added to your account automatically whenever you complete an order. No codes, no forms, no minimum. The moment your payment clears, your reward balance grows — ready to save you money on your next purchase.
Spend
$100
→ Earn 100 pts
Spend
$250
→ Earn 250 pts
- 1 point per $1 — no tiers, no minimums
- Points calculated on the order total and credited on payment
- Visible in your account as soon as the order is placed
- Earn on every order — no annual caps
Save at Checkout
10 points = $1 off your next order
Enter the amount of points you want to use during checkout and watch your total drop instantly. You can use up to 10% of the order total in points on any purchase — the rest keeps building for later.
Example
You have 100 points. At checkout you can redeem them for $10.00 off — applied as a discount line on your order.
- 10 points = $1 discount
- Cap: up to 10% of the order total per purchase
- No minimum — use any amount from your balance
- Points apply as a clear discount line — full transparency
02
How to Redeem
03
Approval
Verified by Our Team
Points are confirmed after a quick review
To keep the programme fair for everyone, new points start as "Pending" while our team confirms the order. This usually completes within 1–2 business days. Once approved, the points move to your available balance and are ready to redeem.
- New points show as Pending until manually reviewed
- Review typically completes within 1–2 business days
- Once Approved, points are immediately redeemable
- You can track every transaction on your account page
Use Them Before They Go
Points are valid for 90 days from the order date
To keep the programme active and rewarding for regular customers, points carry a 90-day shelf life. The clock starts ticking from the day you placed the order that earned them. Expired points are automatically removed — no warning emails, no surprises.
First-in, first-out
When you redeem, the oldest points are used first. This gives them the best chance to be used before expiring.
- Points expire 90 days after the order date that earned them
- FIFO redemption — oldest points are used first automatically
- Your account dashboard shows the expiry date next to every record
- Expired points are moved to status "Expired" — no recovery
04
Expiration
05
My Dashboard
Everything in One Place
Track points in your account
Your personal points dashboard lives inside your account. See your available balance, pending points, lifetime earnings and a full activity log — everything you need to manage your rewards at a glance.
Available
Points you can redeem right now
Pending
Awaiting admin approval
Lifetime
Total points ever earned
- Real-time balance with currency equivalent
- Full activity log — every earn, redeem, expiry, adjustment
- Expiry date shown next to every pending / approved entry
- Secure — only visible to you when signed in
Common Questions
Frequently Asked Questions
How do I start earning points?
Simply create an account and place an order. You will earn 1 point for every $1 you spend, calculated on the order total. Points appear in your account as soon as your payment clears.
Why are my points marked as "Pending"?
New points start as Pending while our team confirms your order — this is a standard anti-fraud step. Once approved (usually within 1–2 business days), the points move to your available balance and can be redeemed at checkout.
How much can I redeem on a single order?
Up to 10% of the order total can be paid with points. For example, on a $200 order, you can apply points for up to $20.00 off. This keeps rewards useful across many orders instead of one huge discount.
What is the value of my points?
10 points = $1. So 100 points is worth $10.00, 500 points is worth $50.00, and so on. Your dashboard shows the exact currency value of your balance at any time.
When do my points expire?
Points expire 90 days after the order that earned them. When you redeem, the oldest points are used first (FIFO), which helps you maximise their use before they expire.
Can I get cash instead of discounts?
No — points are redeemable as order discounts only. They have no cash value, cannot be transferred to other accounts, and are not refundable once used.
Do I earn points on items paid for with points?
You only earn points on the portion of the order actually paid with money. The discount amount covered by points does not count towards new points — this keeps the programme sustainable.
What happens to my points if I return an order?
If a refunded order had earned points, those points will be removed or reversed. Any points redeemed on that order will be restored to your balance. Contact us if you see any discrepancy on your dashboard.