Frequently Asked Questions

Ordering is straightforward. Browse our catalogue, add the watches you want to your cart, and complete checkout. You can pay by bank transfer (details are provided at checkout). Once your payment is confirmed, we process and dispatch your order promptly. If you prefer to order by email, contact us at support@watchesdistribution.com and our team will assist you directly.

No strict minimum order quantity applies. We welcome orders of any size, from a single watch to large bulk restocks. First-time clients are especially encouraged to start with a small order to experience our products and service before scaling up.

Absolutely. We actively invite first-time clients to place a sample order of any size. This gives you the chance to inspect the quality, packaging, and authenticity of our watches before committing to larger quantities. There is no extra fee for sample orders — you simply pay the standard product and shipping cost.

Yes. We offer competitive wholesale pricing and bulk discounts — the more you order, the better your per-unit cost. We also run periodic promotions on selected brand lines. Contact us at support@watchesdistribution.com to receive a tailored quote based on the brands and quantities you need.

Our current portfolio includes Gucci, Tissot, TAG Heuer, Philipp Plein, Maserati, Seiko, Burberry, Emporio Armani, Hugo Boss, Tommy Hilfiger, Movado, Diesel, Michael Kors, Citizen, Versace, Just Cavalli, and more. Availability changes regularly, so contact us for the latest stock list.

Yes. We maintain a diverse wholesale inventory across our top-selling brand lines, including both current-season and last-season models. In-stock items are dispatched quickly. For specific references or limited models that are not listed online, contact us and we will check availability for you.

In the rare event that an item becomes unavailable after you have placed your order, we will contact you promptly by email. We will offer you the choice of a suitable alternative at the same or comparable price, or a full refund for the unavailable item. We do not ship partial orders without your approval.

Invoice amendments can be accommodated if requested before your order has been processed. Please contact us as soon as possible at support@watchesdistribution.com with your order number and the required changes. Once an order has been packed and dispatched, the invoice can no longer be modified.

Order changes and cancellations are accepted provided the order has not yet been dispatched. Email support@watchesdistribution.com with your order number as soon as possible. If your payment has already been processed, a refund will be issued within 3–5 business days. Orders that have already been shipped cannot be cancelled.

All prices on our website are listed in US Dollars (USD). We accept USD for all transactions. If you are transferring from a different currency, your bank will apply the prevailing exchange rate. We recommend confirming the USD equivalent amount before initiating a transfer to avoid any shortfall.

We currently accept bank transfer (T/T — Telegraphic Transfer) as our primary payment method. Bank transfer is the most secure and widely used method for wholesale transactions. Full banking details are provided at checkout. If you have a specific payment requirement, contact us and we will do our best to accommodate you.

After placing your order at checkout, you will see our bank account details on the order confirmation page and in your confirmation email. Simply initiate a transfer from your bank for the exact order total in USD. Once the funds are received and confirmed in our account, we will begin processing and dispatching your order. Please include your order number as the payment reference.

We do not currently offer a dedicated drop-shipping programme. All orders are shipped from our Hong Kong logistics centre to the delivery address provided at checkout. If you have a specific fulfilment requirement, please reach out to us at support@watchesdistribution.com to discuss options.

We do not currently accept Bitcoin or other cryptocurrencies. Our supported payment method is bank transfer (T/T) in USD. We may expand our payment options in the future — check back or contact us at support@watchesdistribution.com for the latest information.

Domestic and most international bank transfers are typically confirmed within 1–3 business days, depending on your bank and country of origin. Some transfers can arrive within the same business day. Once we confirm receipt of your payment, we will send you a notification and begin processing your order immediately.

Shipping costs are calculated at checkout based on your delivery destination and the total weight of your order. We use real-time courier rates from DHL and FedEx to provide accurate pricing. For large bulk orders, contact us directly and we can negotiate a competitive freight rate on your behalf.

We ship worldwide from Hong Kong using two main options: Express Courier (DHL / FedEx) for fast, insured, door-to-door delivery with full tracking; and Standard International Shipping for a more economical choice with tracking. All shipments are professionally packaged to protect your watches during transit.

Express courier (DHL / FedEx) typically delivers within 2–4 business days to most major destinations. Standard international shipping takes approximately 5–10 business days. Delivery times may vary due to customs clearance in your country. We recommend express shipping for time-sensitive orders.

Yes. Once your order has been packed and dispatched, we will send your tracking number by email. You can use this number to track your shipment directly on the DHL or FedEx website. If you have not received your tracking details within 3 business days of payment confirmation, please contact support@watchesdistribution.com.

All orders are dispatched from our logistics centre in Hong Kong. Hong Kong is one of the world's leading international shipping hubs, enabling us to offer fast, reliable, and competitively priced delivery to virtually any country in the world.

WatchesDistribution.com is operated by a team of seasoned professionals with over a decade of experience in the fashion accessory and wholesale watch industry. We have a growing base of satisfied clients worldwide, including individual sellers, traditional retailers, and e-commerce businesses. We invite all first-time clients to start with a small or sample order so you can evaluate our products and service before placing larger orders — no large commitment is required upfront.

Yes, every watch we supply is 100% genuine and sourced through legitimate distribution channels. All watches come with their original manufacturer packaging, including the box, warranty card, instruction booklet, and any accompanying accessories. We do not deal in grey-market, refurbished, or counterfeit goods under any circumstances.

Yes. All watches come with the original manufacturer's warranty as supplied with the product. Warranty terms vary by brand — typically 1 to 2 years covering manufacturing defects. If you experience a warranty issue, contact us at support@watchesdistribution.com and we will assist you with the appropriate brand service process.

Our platform is open to everyone — individual buyers, boutique retailers, online sellers, and e-commerce businesses are all welcome. Whether you are purchasing a single watch for personal use or restocking inventory for your store, you can order directly through our website or contact us for a personalised quote.

The best way to reach us is by email at support@watchesdistribution.com. Our team typically responds within one business day. You can also use the contact form on our Contact page. For urgent enquiries or order-specific questions, please include your order number in the subject line to help us respond as quickly as possible.